FWD Insurance Thailand Call Center

FWD Insurance Thailand Call Center: Providing Reliable Insurance Services

FWD Insurance Thailand is one of the most prominent insurance companies in Thailand, offering a wide range of insurance products that cater to the diverse needs of its customers. In line with its commitment to providing excellent customer service, FWD Insurance Thailand has established a reliable call center to address the inquiries and concerns of its policyholders.

In this article, we will delve into the FWD Insurance Thailand Call Center and explore the different features and services it offers to its customers. From its operating hours to its customer feedback mechanism, we’ll cover everything you need to know about this insurance call center.

Operating Hours

FWD Insurance Thailand Call Center operates from Monday to Friday, from 8:30 AM to 6:00 PM. During weekends and public holidays, the call center is closed. However, customers can still access FWD Insurance’s online services, such as the company website and mobile application, for their insurance needs.

Calling the FWD Insurance Thailand Call Center

Customers can reach the FWD Insurance Thailand Call Center by dialing 1359, the company’s hotline number. Upon calling, customers will be greeted by a customer service representative who will assist them with their inquiries and concerns.

Language Support

FWD Insurance Thailand Call Center provides support in both English and Thai language. Customers can select their preferred language upon calling the hotline.

Services Offered

Here are some of the services offered by FWD Insurance Thailand Call Center:

1. Policy Inquiries – Customers can inquire about their policy details, including coverage, premium payment, and renewal.

2. Claims Assistance – In case of an accident or damage to the insured property, customers can file a claim by calling the call center. The customer service representative will assist the customer with the claim process from start to finish.

3. Complaints and Feedback – Customers can share their feedback or raise any complaints regarding FWD Insurance Thailand’s products or services. The call center representative will address the customer’s concerns accordingly.

4. Assistance with Online Services – Customers who require assistance with FWD Insurance’s online services, such as the mobile application or website, can call the hotline for guidance.

Customer Feedback

FWD Insurance Thailand values its customers’ feedback and continuously seeks to improve its services. The company has a customer feedback mechanism in place, allowing customers to share their feedback or complaints regarding the services provided by the call center or any other aspect of the company’s operations.

Customers can provide feedback through various channels, such as the company website, email, or social media platforms. FWD Insurance Thailand also conducts surveys to gather feedback from its customers and improve its services accordingly.


FWD Insurance Thailand Call Center is an essential component of the company’s customer service strategy. By providing reliable support and assistance to its customers, FWD Insurance Thailand has cemented its position as one of the leading insurance companies in Thailand. From policy inquiries to claims assistance, customers can count on the FWD Insurance Thailand Call Center to address their needs promptly and effectively.